Samsung responds to Galaxy Note 20 Ultra complaints — what you need to know

Samsung has best-selling some flaws in the photographic camera bump of the Galaxy Note twenty Ultra reported by some users, though at that place isn't nonetheless a fix for those affected.

More than 100 members of Samsung's forums accept reported problems ranging from condensation or dust inside the lenses of the rear cameras, or gaps betwixt the cameras and the body of the telephone.

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SamMobile notes that the issues seem to be only affecting users in South korea, who happen to get access the variation of the Note xx Ultra that comes with the Exynos 990 fleck; U.S. and China users become phones with the Snapdragon 865 Plus chipset.

But one user from the U.South. told us via email that his Galaxy Note 20 Ultra has a gap around the peak camera module. The user sent us images of his Annotation 20 Ultra where yous can clearly encounter the height camera in the rear assortment has a gap between it and the phone'south body.

Samsung Galaxy Note 20 Ultra camera gap — (Image credit: Danius Gladden)

At that place have been no reports of such gaps causing photography problems for the Galaxy Note 20 Ultra. But such flaws actually shouldn't be present in a brand-new flagship smartphone, especially not 1 that costs $1,299.

Samsung responds

Our sibling site TechRadar got a comment from Samsung that best-selling the issue — at least the condensation concerns — but offered no solution to it, or advice as to what users can do if they see droppings getting stuck in the camera module.

"Samsung is committed to ensuring consumer'south satisfaction and optimal experience on Milky way devices. Recently, there have been a limited number of reports of fog build-up inside the cameras of Milky way Annotation 20 Ultra," a Samsung spokesperson told TechRadar. "As with reading glasses and other drinking glass objects, condensation tin occur in water-resistant smartphones when they are exposed to a sudden temperature alter."

There's no mention of gaps between the cameras and the telephone'due south body, which is odd given such issues look to exist legitimate. It could exist that there'due south a margin of error in the manufacturing of the Galaxy Notation 20 Ultra handsets that permit for small gaps in the photographic camera module.

We contacted Samsung for more clarity on this, and will update this story when nosotros hear back.

Should Galaxy Note 20 Ultra buyers exist worried?

While gaps in betwixt the cameras and the Note 20 Ultra'southward body aren't platonic — something Samsung learned with early models of the Milky way Fold where dust and debris got backside the display — the camera module itself should prevent droppings and h2o from getting into it. This would suggest that reports of debris in the cameras could have been caused on the associates side of the phone.

If they don't interfere with the Notation 20 Ultra'due south photography results, then some might put up with this. Simply again, it doesn't seem particularly proficient for a phone with a mighty price tag to accept such issues.

More apropos is the moisture and condensation in the camera module. Sudden temperature changes are non unexpected, specially if someone goes from a cool room to a hot garden in blazing sunlight. Just changes in temperature tin cause materials to aggrandize and condense rapidly, which could risk damaging the phone.

While conducting our Galaxy Note twenty Ultra review, we didn't notice whatever issues with our handset. All the same, we'll keep an eye out in instance such problems do develop. And we'll look and come across if Samsung has a plan to set the Note 20 Ultra handsets that have been affected by the camera gap problem.